Support

Questions, a bug, or an idea? Email support@twolightapp.com. A real person reads every message, usually within a couple of days.

Twolight isn't monitored and isn't an emergency service. If you or someone else is in danger, call 911 or your local emergency number. In the US you can call or text 988 for the Suicide & Crisis Lifeline.

Common questions

How do I keep my information safe if I change phones?

Go to Settings → Back up everything and save the file somewhere private, like iCloud Drive. On the new phone, use Settings → Restore from a copy. Backups include your journal, memories, photos and videos, and aren't password protected, so keep them somewhere only you can open.

How do I pair with my partner?

One of you opens the Pair screen and shares the 6-digit code or invite link; the other enters it. You'll each see the other's name before anything is shared. Either of you can unpair at any time in Settings.

Can my partner see where I am?

No. Heading home and Heading to work only share when you'll arrive. Your location stays on your phone and is only ever sent to Apple Maps to estimate the drive.

How do I cancel or change Twolight Plus?

Subscriptions are handled by Apple. On your iPhone open Settings → [your name] → Subscriptions → Twolight. Refunds are requested from Apple at reportaproblem.apple.com.

I'm not getting reminders.

Check iPhone Settings → Notifications → Twolight and make sure notifications are allowed. Focus modes can also hold them back.

How do I delete my data?

Settings → Start over erases everything on this phone, or just delete the app. Because we don't hold your information, there's nothing on our side to delete.